Warranty.
We provide a lifetime warranty for all manufacturing defects.
Step 2. The term for consideration of a complaint is from 5 to 10 working days. Depending on the situation, we may ask you to send us a bag for further inspection.
Send the item to the address below:
BARBEN
Warranty
20134, Via Sccardo, 31, Milan, Italy,
If the defect is consistent with our warranty policy, we will replace the item free of charge and ship it to the return address you provided.
The note: If the defect does not comply with our warranty policy, you can use our repair services to have your bag repaired.
Repair service.
Please complete the form below to ensure that the product is indeed repairable. Each repair is individual and payment is negotiated and agreed upon before the start of the repair. Before proceeding with the repair, we will provide you with a price offer.
You will then receive a unique REP number to be included in the repair form that you include with your shipment.
Send the item with the REP number to the address below:
BARBEN
Repair service
20134, Via Sccardo, 31, Milan, Italy,
Upon receipt of the goods, we will contact you and proceed with the repair. Payment for repairs must be made before the item is returned to you.
